Terms and Conditions
Unbound Solar Purchase Agreement
Unbound Solar Purchase Agreement: By accepting delivery of any product and/or service (“Product”) delivered from Unbound Solar (“Unbound Solar, Inc.”), you (“Customer”) agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Unbound Solar. Service includes Plan sets, Diagrams, Custom Packaging, Engineering Review, System Design, Installation, Monitoring, Maintenance, Training Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Unbound Solar.
Price, specification, and terms are subject to change without notice. Unbound Solar is not responsible for errors in typography and/or photography. All parts come with original manufacturer warranty and the respective manufacturers handle advanced technical support. Customer pays return shipping on all product returns. Unbound Solar reserves the right to refuse service to anyone.
Please Note: Additional cost may be incurred for your project for engineering, permitting, or installation, as required by local jurisdictions, which vary greatly. Unbound Solar will not be responsible for these costs under any circumstances. If a permit is not achievable, Unbound Solar will accept a return shipment and refund the cost of the equipment, minus shipping, restocking, or other applicable fees.
Unbound Solar accepts the following payment methods:
- Visa, MasterCard, Discover.
- PayPal, Google Wallet.
- Bank Wire Transfer for orders over $600. Your bank may charge a fee for this service; typically, $25.00. International wire transfer fees may be higher.
Money Order or personal check should be sent to – PO Box 684, Ashland, OR 97520
- Personal or Business Check. Orders will be processed and shipped after the receipt and bank clearance of the check. Allow 7 to 10 business days.
- Single Cashier’s Check over $10,000. Cashier’s Checks are considered a cash equivalent by the IRS. The issuing bank will require a Form 8300, which is a Report of Cash Payments to the IRS requiring your Federal Tax ID. Orders will be processed and shipped after the receipt and bank clearance of the check. Allow 7 to 10 business days. Money Order, and/or Cashier’s Check totaling less than $10,000. Note – Form 8300 is not required for a single order less than $10,000.
- Money Order and/or Cashier’s Checks totaling more than $10,000. For this type of payment, or combination of cash equivalents, Unbound Solar is required to submit Form 8300 and will require your Federal ID and contact info. Allow 7 to 10 business days for any Cashier’s Check to clear.
- Cash Payment is accepted. Contact Unbound Solar for more information Note: For multiple orders with a cash equivalent totaling more than $10,000 during any 12- month period may have to be reported via Form 8300. Thank you for respecting our fiscal integrity.
Purchase Orders with extended terms must be approved by our Credit Department. If you place a purchase using your own Purchase Order Form, you agree that no terms on the Purchase Order you place shall supersede or otherwise modify these General Terms and Conditions.
- No C.O.D. orders, please.
- A $25 fee will be assessed for returned checks.
- Sales pricing: payment methods
Payment by check, or wire transfer are required to take advantage of our current offers, please ask your sales technician for details. Credit Cards are accepted on select orders only. Discounts may vary.
Credit Card Authorization
Credit card issuers may place a temporary “authorization hold” on your account to verify that funds are available for a given purchase. In the event that the security code or billing address supplied by you does not match the records of your card issuer, the transaction will be voided and Unbound Solar will not accept your payment. However, the card issuer may take up to 7 days to release the funds back into your account. Please contact your credit card issuer for more information on their authorization policies.
Payment Terms on Orders
An order is not binding upon Unbound Solar until it is accepted. Unbound Solar must receive payment before it will accept an order unless otherwise previously agreed in writing. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with Unbound Solar. When credit terms have been established, Customer agrees to pay the amount due as specified on the invoice and agrees to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Sales and Use Taxes
All Unbound orders are subject to applicable sales tax.
Your total cost for purchase of any product will include shipping and handling charges. Shipping and Handling is subject to Sales Tax.
You can expect your order to be processed within five business days. Unbound Solar aims to ship your order within 30 days of order placement unless otherwise communicated prior to order confirmation.
If you need a product or service by a certain date, please check with your Customer Support Representative regarding availability and shipping options. Unbound Solar is not responsible for delivery date changes from suppliers.
At the customer request, Unbound Solar will hold shipment of a purchased Unbound Solar designed system without storage fees, for up to 30 days -. At the end of the 30 day period, the order will be automatically scheduled to ship in 10 business days unless the customer advises Unbound Solar Customer Support of the following:
- Permit rejected due to a design issue. Unbound Solar will review the issue and redesign the system to address the permitting issue. As necessary, new documentation will be provided for the customer to resubmit the permit application. If permit is still rejected after re-design & second submission, a full refund will be issued to the customer per the LIVE UNBOUND™ Promise.
- Permit rejected, customer requests to cancel order within 30 days of order placement. If the customer rejects the LIVE UNBOUND™ promise to redesign the system to meet permitting requirements and cancels the order, a refund will be issued less a 5% restocking fee.
- Permit delayed beyond 30 or issued but customer not yet ready to receive material. If permits are delayed beyond 30 days or if the permit is issued but the customer cannot arrange to receive the shipment, Unbound Solar will store the material for a flat fee of $500 starting on the scheduled shipment date. All storage fees must be paid in advance.
- At the end of the 30 days the order will be shipped.
- Permit issued, Customer requests to cancel the order. The customer will be refunded less 15% restocking.
- Customer requests order cancellation for any reason other than specified above; refund will be issued less 15% restocking fee.
Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped per the ship date in the order confirmation. Estimated ship dates for backordered items will be provided however please note that these dates are “estimates” and not guaranteed to arrive on that date.
Unbound Solar will make all possible efforts to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. Please check your spam folders and approve Unbound Solar as a trusted sender.
You may change your order, provided that your order has not yet been processed and shipped. If items have shipped, then a restocking fee of 15% will apply. Please contact your Customer Support Representative directly with any changes and have your quote number available.
Unbound Solar and Unbound Solar vendors carefully inspect all shipments. Customers must inspect their shipments upon delivery, prior to signing the release, and note any discrepancies or damage to the shipment on the freight carrier delivery note. Customers who will not be signing for their order when it is delivered are responsible to see that the person signing has read and understands Unbound Solar’s Terms and Conditions. Unbound Solar is not responsible for delays due to carrier exceptions.
You or your receiving agent MUST check your order upon receipt for accuracy and possible concealed damage and notify Unbound of any discrepancies within 24 hours. Undiscovered damage claims not noted on the delivery receipt cannot be made with a carrier or Unbound Solar. NO EXCEPTIONS! When shipped, Unbound Solar ensures proper packaging and takes pictures of each outbound shipment. Protect your investment! It is your responsibility to check your shipment. Your signature on a shipping receipt is a legal release of claim for damage unless noted within 24 hours of receipt.
An independent shipping contractor such as UPS, FedEx or a commercial trucking company will deliver the order. When the shipment arrives, the driver will ask you to sign for the delivery. This is a legal document stating that the package is being delivered in good condition without damage and that the customer is waiving any additional claim from the shipper. Before signing, inspect the package(s) closely on all six sides. Note any box damage including scuffs, dents, tears, punctures or creases on the delivery receipt. If there is anything unusual with the package, the customer has the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt “Concealed Damage Possible”.
If there is damage to the shipment, you must choose to accept the shipment with damage noted/documented or refuse the package and contact Unbound Solar immediately.
To cancel your order, contact Customer Support during normal business hours. Provided your order has not yet been processed, and your payment has not been processed, no fees will be applied. Processed orders will have a 5% cancellation fee deducted from your refund within the first 30 days. If any portion of your order has shipped, a 15% restocking fee will be deducted from your refund. The refund will occur within 5 business days of the receipt of the cancellation or the return of all shipped products.
Some products offered by Unbound Solar are custom built or special ordered. These items include but are not limited to: power centers, battery enclosures, and custom racking systems. Cancellation of these items will result in a cancellation fee, even if the item has not shipped. The cancellation fee will vary depending on the manufacturer. Certain products, such as Outback Power Pre-Wired Power Stations, are non-refundable, due to the manufacturer cancellation fees. If a discount was applied to an order for a non refundable product, the discount amount will be deducted from the refund. For example, if your order included a free shipping discount, the shipping fees would be deducted from the refundable amount.
Merchandise, except for products identified as non-refundable, may be returned within 30 days of the receipt of the product. Returns are subject to a standard restocking fee.
Prior to returning items, it is necessary to obtain an RMA # (Return Merchandise Authorization Number) for your return. Contact Customer service to request an RMA. Once you have received your RMA # and return instructions, you are responsible for shipping, including shipping costs, to return the merchandise to Unbound Solar. RMA numbers are valid for 30 days from the date issued and items must be received in that timeframe. Please reference this number in a clear location on the outside of the package and any documents included in the shipment when returning product. The Customer shall be responsible for the return of any unused product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.
Returned material must be received in new and resalable condition with the original blank warranty cards, manuals, and all accessories. If any component of the RMA is missing or not in new condition, Unbound Solar may reject the return or choose to impose additional charges for replacement of any missing or damaged component(s).
A refund or credit towards your account, less cost of any replacement/refurbishment cost and restocking fees will be processes within 5 business days of RMA receipt & inspection.
A 15% restocking fee will be charged for all returns. Custom built items, including but not limited to: Power Centers and custom-built mounting systems, are non-returnable. Built to order items, special order items, and breakers are non-returnable. Shipping charges are non-refundable.
The majority of products sold by Unbound Solar are not manufactured by Unbound Solar. All products are covered by the original manufacturer’s warranty, service, or support policy (if applicable). If a technical issue occurs with your product upon receipt or installation, we urge you to contact the manufacturer directly. The Customer shall be responsible for the return of any defective product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.
Unbound Solar bears no responsibility in sending a replacement item to the Customer in the event that they have received a defective product.
If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.
Unbound Solar product & service descriptions are not designed or intended to replace your personal product knowledge, experience and/or research or that of a professional installer or licensed electrician.
Unbound Solar strives to be as accurate as possible in our product & service descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur, and we therefore cannot guarantee that all product descriptions, specifications, pricing, or any other content on the site is entirely accurate, complete, current, or that we are ultimately responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical, or any other error, Unbound Solar at its sole discretion, shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on Unbound Solar’s website are intended only to provide visitors with assistance in finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one’s own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.
This website contains links to other websites. Please be aware that Unbound Solar is not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when leaving our website to read the privacy statements of any other sites that collect personally identifiable information.
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted. Once the information is received, trusted authorized employees will process your payment, and ensure that your information is handled with the HIGHEST level of security. Credit card information is not stored within our systems once an order is completed. You will be asked to provide your credit card information with each new order.
Our site uses a third-party service to match browser cookies to your mailing address. We then use another company to send special offers through the mail on our behalf. Unbound Solar never receives or stores any of this information, and our third-party partners do not provide or sell this information to any other company or service.
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To opt-out of receiving our direct mail, you may send an email to [email protected], call us at 1-800-472-1142, or send a written request to: PO Box 684, Ashland, OR 97520
We will honor these requests, but please understand that it may take several days for such mailings to be suspended.
Limitation of Liability
IN ALL CIRCUMSTANCES UNBOUND SOLAR’S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. UNBOUND SOLAR SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. UNBOUND SOLAR SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT UNBOUND SOLAR IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Title & Risk of Loss
Unbound Solar will arrange for shipment of ordered product(s) to the Customer or Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. Unbound Solar reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Unbound Solar to sign appropriate documents on Customer’s behalf to permit Unbound
Solar to protect its purchase money security interest. Unbound Solar will advise Customer of estimated shipping dates, but Unbound Solar will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation: acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Unbound Solar and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the United Nations Convention on the International Sale of Goods shall not govern the validity, interpretation, and performance of this agreement. Unbound Solar and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of California, Siskiyou County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Unbound Solar that is more than one year after the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
These terms and conditions, together with Unbound Solar’s invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Unbound Solar and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Unbound Solar and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.