Terms and Conditions
Unbound Solar Purchase Agreement
Unbound Solar Purchase Agreement: Any payment for goods and/or services (“Product”) from
Unbound Solar (“Unbound Solar”), confirms that you (“Customer”) agree that the following
terms and conditions are the exclusive terms governing the sales transaction between
Customer and Unbound Solar. Service includes Plan sets, Utility Interconnection Application,
Diagrams, Custom Packaging, Engineering Review, System Design, General Support and
Any attempt to alter, supplement, modify or amend these terms and conditions by the
Customer will be considered a material alteration of this agreement and, therefore, are null
and void. In addition, these terms and conditions are subject to change at any time, without
prior written notice. Therefore, please check these terms and conditions carefully each time
you place an order with Unbound Solar.
Quoted prices are valid for 14 days. In the event that a product becomes unavailable for any
reason, Unbound reserves the right to substitute a product of equivalent quality.
All standard systems and equipment meet accepted regulatory compliance standards at time
of purchase. Local and national electrical codes are subject to frequent changes and state
mandated code adoptions may happen at any time. Extended time between date of purchase
and starting the permitting or utility interconnection process may cause code compliancy
issue, which could result in the permit application or utility interconnection approval being
denied. It is the responsibility of the “installer” to ensure the project schedule does not extend
beyond a reasonable length of time or overlap new code adoptions. Unbound Solar is not
responsible for permit or utility interconnection issues or denials that are a result of customer
decisions or inaction.
Unbound Solar is not responsible for errors in typography and/or photography. All parts come
with original manufacturer warranty and the respective manufacturers handle warranty and
advanced technical support. Customer pays return shipping on all product returns. Unbound
Solar reserves the right to refuse service to anyone.
Please Note: Additional costs may be incurred for your project for engineering, permitting, or
installation, as required by local jurisdictions, which vary greatly. Unbound Solar will not be
responsible for these costs under any circumstances. If a permit is not achievable, Unbound
Solar will accept a return shipment and refund the cost of the equipment, minus shipping,
restocking, or other applicable fees.
Unbound Solar System Design
Unbound Solar can only support system design, compatibility, and functionality when all major
system components and accessories are purchased from Unbound Solar. Plan set, Diagram
and Engineering services will only be provided when all major system components and
accessories are purchased from Unbound Solar.
For products purchased outside of a full system, Unbound Solar Support is limited to the
functionality of the product/component purchased; Support does not extend to any other
component(s) or system functionality.
Unbound Solar accepts the following payment methods:
1. ACH Bank Transfer
2. Bank Wire Transfer for orders over $600. Your bank may charge a fee for this
service; typically, $25.00. International wire transfer fees may be higher.
3. Visa or MasterCard
4. Money Order or personal check should be sent to – PO Box 6326, Beaverton, OR 97007.
1. Personal or Business Check. Orders will be processed and shipped after the
receipt and bank clearance of the check. Allow 7 to 10 business days.
2. Single Cashier’s Check over $10,000. Cashier’s Checks are considered a cash
equivalent by the IRS. The issuing bank will require a Form 8300, which is a Report
of Cash Payments to the IRS requiring your Federal Tax ID. Orders will be processed
and shipped after the receipt and bank clearance of the check. Allow 7 to 10
3. Money Order, and/or Cashier’s Check totaling less than $10,000. Note – Form
8300 is not required for a single order less than $10,000.
4. Money Order and/or Cashier’s Checks totaling more than $10,000. For this type of
payment, or combination of cash equivalents, Unbound Solar is required to submit
Form 8300 and will require your Federal ID and contact info. Allow 7 to 10 business
days for any Cashier’s Check to clear.
• Purchase Orders for commercial customers with extended terms must be approved
by our Credit Department. See “Payment Terms on Orders” below. If you place a
purchase using your own Purchase Order Form, you agree that no terms on the
Purchase Order you place shall supersede or otherwise modify these General Terms
• No C.O.D. orders, please.
• A $15 fee will be assessed for returned checks.
Sales pricing: payment methods
Payment by check or wire transfer are required to take advantage of our current offers,
please ask your sales advisor for details. Credit Cards are accepted on select orders only.
Discounts may vary.
Credit Card Authorization
Credit card issuers may place a temporary “authorization hold” on your account to verify
that funds are available for a given purchase. In the event that the security code or billing
address supplied by you does not match the records of your card issuer, the transaction
will be voided and Unbound Solar will not accept your payment. However, the card issuer
may take up to 7 days to release the funds back into your account. Please contact your
credit card issuer for more information on their authorization policies.
Payment Terms on Orders
An order is not binding upon Unbound Solar until it is accepted. Unbound Solar must
receive payment before it will accept an order unless otherwise previously agreed in
writing. Payment for product(s) ordered is due prior to shipment. Customer can make
payment by credit card, or some other method prearranged with Unbound Solar.
Extended Credit for commercial customers may be established in the following manner:
1. Customer requests extended terms and provides required information to
the Unbound Credit Department to conduct an initial business review.
2. Pre-payment in full for initial three (3) transactions within a 12-month period
is required. Each transaction not exceeding $50,000.
3. Following initial order requirements and receipt of positive credit check,
limited credit terms of 50% Deposit/Net 30 can be established.
4. After multiple payments are received per established terms, the account
may be reviewed for extended credit terms.
Unbound Renewable Energy holds the right to reject, rescind or alter credit terms without
notice at any time. Credit terms are extended for a 12-month period and renewed annually
based on satisfactory credit history.
NOTE: Existing customers who have not placed orders in over a 12-month period
must re-establish credit terms based on the above criteria.
Sales and Use Taxes
All Unbound orders are subject to applicable sales tax. The customer is responsible for
payment of all applicable sales tax.
Sales Tax Exemption will be granted only when federally required documentation is
provided to and accepted by Unbound Solar. If the documentation provided is not
accepted, it is the responsibility of the customer to request a refund directly from the
state or federal tax authority.
Your total cost for purchase of any product will include shipping and handling charges.
Shipping and Handling is subject to Sales Tax.
Unbound Solar aims to ship your order within 30 days of order placement unless otherwise
communicated prior to order confirmation.
If you need a product or service by a certain date, please check with your Customer
Support Representative regarding availability and shipping options. Unbound Solar is not
responsible for delivery date changes from suppliers, including those based on supply
At the customer request, Unbound Solar will hold shipment of a purchased Unbound Solar
designed system without storage fees, for up to 30 days. At the end of the 30-day period, the order will be automatically scheduled to ship in 10 business days unless the customer advises Unbound Solar Customer Support of the following:
1. Permit rejected due to a design issue. Unbound Solar will review the issue and
redesign the system to address the permitting issue. As necessary, new
documentation will be provided for the customer to resubmit the permit
application. If permit is still rejected after re-design & second submission, a full
refund will be issued to the customer per the LIVE UNBOUND™ Promise.
2. Permit rejected, customer requests to cancel order within 30 days of order
placement. If the customer rejects the LIVE UNBOUND™ promise to redesign the
system to meet permitting requirements and cancels the order, a refund will be
issued less a 5% restocking fee.
3. Permit delayed beyond 30 or issued but customer not yet ready to receive material.
If permits are delayed beyond 30 days or if the permit is issued but the customer
cannot arrange to receive the shipment, Unbound Solar will store the material for a
flat fee of $500 starting on the scheduled shipment date. All storage fees must be
paid in advance. At the end of the 30 days the order will be shipped.
4. Permit issued, Customer requests to cancel the order. The customer will be
refunded less 5% restocking.
5. Customer requests order cancellation for any reason other than specified above;
refund will be issued less 5% cancellation fee.
Any items that are unavailable will be placed on back order, and the remainder of your
order will be shipped per the ship date in the order confirmation. Estimated ship dates for
backordered items will be provided. However, please note that these dates are “estimates”
based on manufacturer information and not guaranteed to arrive on that date.
Unbound Solar will make all possible efforts to keep you informed of your order via e-mail.
Your tracking number will be emailed to you once the item is shipped. Please check your
spam folders and approve Unbound Solar as a trusted sender.
You may change your order, provided that your order has not yet been processed and
shipped. If items have shipped, then a restocking fee of 15% will apply on unneeded items
due to customer requested changes. Please contact your Customer Support
Representative directly with any changes and have your order number available.
Unbound Solar and Unbound Solar vendors carefully inspect all shipments. Customers
must inspect their shipments upon delivery, prior to signing the release, and document
any discrepancies or damage to the shipment on the freight carrier delivery note.
Customers who will not be signing for their order when it is delivered are responsible to
see that the person signing has read and understands Unbound Solar’s Terms and
Conditions. Unbound Solar is not responsible for delays due to carrier exceptions.
You or your receiving agent MUST check your order upon receipt for accuracy and possible
concealed damage and notify Unbound of any discrepancies within 24 hours.
Undiscovered damage claims not noted on the delivery receipt cannot be made with a
carrier or Unbound Solar. NO EXCEPTIONS! When shipped, Unbound Solar ensures proper
packaging and takes pictures of each outbound shipment. Protect your investment! It is
your responsibility to check your shipment. Your signature on a shipping receipt is a legal
release of claim for damage unless noted within 24 hours of receipt.
An independent shipping contractor such as UPS, FedEx or a commercial trucking
company will deliver the order. When the shipment arrives, the driver will ask you to sign
for the delivery. This is a legal document stating that the package is being delivered in
good condition without damage and that the customer is waiving any additional claim from
the shipper. Before signing, inspect the package(s) closely on all six sides. Note any box
damage including scuffs, dents, tears, punctures or creases on the delivery receipt. If
there is anything unusual with the package, the customer has the right to open it to
inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you
may mark on the delivery receipt “Concealed Damage Possible”.
If there is damage to the shipment, you must choose to accept the shipment with damage
noted/documented or refuse the package and contact Unbound Solar immediately.
To cancel your order, contact Customer Support during normal business hours. Provided
your order has not yet been processed, and your payment has not been processed, no fees
will be applied. Processed orders will have a 5% cancellation fee deducted from your
refund within the first 30 days. If any portion of your order has shipped, a 15% restocking
fee will be deducted from your refund. The refund will occur within 5 business days of
receipt of the cancellation or the return of all shipped products.
Some products offered by Unbound Solar are custom built or special ordered. These items
include but are not limited to: power centers, battery enclosures, and custom racking
systems. Cancellation of these items will result in a cancellation fee, even if the item has
not shipped. The cancellation fee will vary depending on the manufacturer. Certain
products, such as Outback Power Pre-Wired Power Stations, are non-refundable, due to
the manufacturer cancellation fees. If a discount was applied to an order for a nonrefundable product, the discount amount will be deducted from the refund. For example, if your order included a free shipping discount, the shipping fees would be
deducted from the refundable amount.
Merchandise, except for products identified as non-refundable, may be returned within 30
days of the receipt of the product. Returns are subject to a standard restocking fee of
15%. Prior to returning items, it is necessary to obtain an RMA # (Return Merchandise
Authorization Number) for your return. Contact Customer service to request an RMA. Once
you have received your RMA # and return instructions, you are responsible for shipping,
including shipping costs, to return the merchandise to Unbound Solar. RMA numbers are
valid for 30 days from the date issued and items must be received in that timeframe.
Please reference this number in a clear location on the outside of the package and any
documents included in the shipment when returning product. The Customer shall be responsible for the return of any unused product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.
Returned material must be received in new and resalable condition with the original blank
warranty cards, manuals, and all accessories. If any component of the RMA is missing or
not in new condition, Unbound Solar may reject the return or choose to impose additional
charges for replacement of any missing or damaged component(s).
A refund or credit to your account, less cost of any replacement/refurbishment cost and
restocking fees will be processes within 5 business days of RMA receipt & inspection.
A 15% restocking fee will be charged for all returns. Custom built items, including but not
limited to: Power Centers and custom-built mounting systems, are non-returnable. Built
to order items, special order items, and breakers are non-returnable. Shipping charges are
The majority of products sold by Unbound Solar are not manufactured by Unbound Solar.
All products are covered by the original manufacturer’s warranty, service, or support policy
(if applicable). If a technical issue occurs with your product upon receipt or installation, we
urge you to contact the manufacturer directly. The Customer shall be responsible for the
return of any defective product and agrees to use only reputable carriers capable of
providing proof of delivery and insurance for the value of the shipment.
Unbound Solar bears no responsibility in sending a replacement item to the Customer in
the event that they have received a defective product. If you receive a defective unit,
contact the manufacturer and they will typically repair or replace the product.
Unbound Solar product & service descriptions are not designed or intended to replace
your personal product knowledge, experience and/or research or that of a professional
installer or licensed electrician.
Unbound Solar strives to be as accurate as possible in our product & service descriptions,
compatibility references, information content, pricing, links and any other product
information contained in or referenced on our site. However, occasional human error may
occur, and we therefore cannot guarantee that all product descriptions, specifications,
pricing, or any other content on the site is entirely accurate, complete, current, or that we
are ultimately responsible for these errors. In the event that a product is listed at an
incorrect price due to typographical, informational, technical, or any other error, Unbound
Solar at its sole discretion, shall have the right to refuse or cancel any order for that
product and immediately amend, correct or remove the inaccurate information. Moreover,
all links on Unbound Solar’s website are intended only to provide visitors with assistance in
finding additional information and professional opinion; however, due to the fast pace of
the industry, complex nature and personal subjective experiences, reviews can become
outdated or less accurate over time or even at inception and should therefore never be the
sole determinate in a purchasing decision, or, most importantly, a substitute for doing
one’s own product research. Please remember to consider, you, our valued patron, are
ultimately responsible for any purchase decision.
This website contains links to other websites. Please be aware that Unbound Solar is not
responsible for the content or privacy practices of such other sites. We encourage our
users to be aware when leaving our website to read the privacy statements of any other
sites that collect personally identifiable information.
Security is our number one priority. All on-line transactions are sent through our secure
server and encrypted. Once the information is received, trusted authorized employees will
process your payment, and ensure that your information is handled with the HIGHEST level
of security. Credit card information is not stored within our systems once an order is
completed. You will be asked to provide your credit card information with each new order.
Unbound Solar respects your privacy. We collect limited information to help us understand
our website visitors and to process requests submitted via online forms. We share
information only when it is necessary to fulfill a customer request, such as to ship an order
or process a newsletter signup. We never sell your information. For details, please see our
Our site uses a third-party service to match browser cookies to your mailing address. We
then use another company to send special offers through the mail on our behalf. Unbound
Solar never receives or stores any of this information, and our third-party partners do not
provide or sell this information to any other company or service.
Is your email address and contact number valid today?
To opt-out of receiving our direct mail, you may send an email
to [email protected], call us at 1-800-472-1142, or send a written request to: PO
Box 6326, Beaverton, OR 97007
We will honor these requests, but please understand that it may take several days for such
mailings to be suspended.
Limitation of Liability
IN ALL CIRCUMSTANCES UNBOUND SOLAR’S MAXIMUM LIABILITY IS LIMITED TO THE
PURCHASE PRICE OF THE PRODUCTS SOLD. UNBOUND SOLAR SHALL NOT, UNDER ANY
CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY
OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH
EXCEEDS THIS LIABILITY LIMIT. UNBOUND SOLAR SHALL NOT BE LIABLE FOR THIRD
PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION,
DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO
EXEMPLARY DAMAGES, WHETHER OR NOT UNBOUND SOLAR IS APPRISED OF THE
POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Title & Risk of Loss
Unbound Solar will arrange for shipment of ordered product(s) to the Customer or Free On
Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the
Customer upon delivery to the carrier. Unbound Solar reserves a purchase money security
interest in the product(s) until its receipt of the full amount due. Customer agrees to allow
Unbound Solar to sign appropriate documents on Customer’s behalf to permit Unbound
Solar to protect its purchase money security interest. Unbound Solar will advise Customer
of estimated shipping dates, but Unbound Solar will, under no circumstances, be
responsible for delays in delivery, and associated damages, due to events beyond its
reasonable control, including without limitation: acts of God or public enemy, acts of
federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and
Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales
transaction between Unbound Solar and Customer shall be governed by the laws of the
State of California, without regard to its conflicts of law rules. Specifically, the United
Nations Convention on the International Sale of Goods shall not govern the validity,
interpretation, and performance of this agreement. Unbound Solar and Customer consent
to the exclusive jurisdiction and the venue of the State Courts of the State of California,
Siskiyou County, to resolve any dispute between them related hereto, and the parities
waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the
Customer also agrees not to bring any legal action, based upon any legal theory including
contract, tort, equity or otherwise, against Unbound Solar that is more than one year after
the date of the applicable invoice.
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable
in whole or in part, such invalidity, illegality, or unenforceability shall not affect the
remaining provisions and portions of this agreement, and the invalid, illegal, or
unenforceable provision shall be deemed modified so as to have the most similar result
that is valid and enforceable under applicable California law.
The failure of either party to require performance by the other party of any provision of
this agreement shall not affect in any way the first party’s right to require such
performance at any time thereafter. Any waiver by either party of a breach of any provision
in this agreement shall not be taken or held by the other party to be a continuing waiver of
that provision unless such waiver is made in writing.
These terms and conditions, together with Unbound Solar’s invoice respecting the
products ordered by Customer, are the complete and exclusive agreement between
Unbound Solar and Customer, and they supersede all prior or contemporaneous proposals,
oral or written, understandings, representations, conditions, warranties, and all other
communications between Unbound Solar and Customer relating to the subject products.
This agreement may not be explained or supplemented by any prior course of dealings or
trade by custom or usage.