Tech Support Representative

Reporting to the Customer Success Manager, the Technical Support Representative is the first point of contact for Unbound’s customers requesting technical support for solar systems and their accessories. They will document issues, provide technical documents, and schedule next steps in the support process. The Support Rep will also address routine support requests under the direction of more senior support technicians.

Key Responsibilities

Provide customer service and first point of phone and email contact for the technical support team
Provide templates and documents to assist with common support issues
Request relevant customer test data to aid in troubleshooting equipment issues
Resolve routine support requests
Develop and maintain HubSpot CRM tech support email template resources

About You:

You have at least a high school diploma or equivalent GED, with a NABCEP certification preferred
Possess basic knowledge of battery-based systems and accessories, grid-tied and hybrid systems; solar PV system installation, programming, monitoring, operation, and troubleshooting.
You have the ability to interact with customers on a wide range of technical issues
Possess active listening skills
You demonstrates patience and flexibility when working with customers
Possess excellent written and verbal communication skills

Name:
Email Address:
Street Address:
City:
State:
Zip Code:
Phone (xxx-xxx-xxxx):
How did you hear about this position?
Are you authorized to work in the United States?	Yes No
If not within commuting distance of the job’s location, are you willing to relocate?	Yes No
Please upload your resumé here.