Unbound Solar’s Terms, Conditions and Shipping Policy
Please Note: You may incur additional costs for your solar equipment for engineering, permitting or installation. Because these costs may vary widely depending on your location Unbound Solar will not be responsible for them under any circumstances.
Terms and Conditions
Price, specification, and terms are subject to change without notice. Unbound Solar is not responsible for errors in typography and/or photography. All parts come with original manufacturer warranty and the respective manufacturers handle technical support. Customer pays return shipping on all services. Unbound Solar reserves the right to refuse service to anyone.
Unbound Solar accepts the following payment methods:
- Visa, MasterCard, Discover.
- PayPal, Google Wallet.
- Bank Wire Transfer for orders over $600. Your bank may charge you up to $25.00 for this service. International wire transfer fees may be higher.
- Cash or Money Order for local customers’ small orders under $1,000. Please make appointment with your sales representative.
- Personal or Business Check. Orders will be processed and shipped after the receipt and clearance of check by our bank. Allow 7 to 10 business days.
- Single Cashier’s Check over $10,000. Cashier’s Checks are considered a cash equivalent by the IRS. The issuing bank will require a Form 8300, which is a Report of Cash Payments to the Fed’s requiring your Federal Tax ID. Orders will be processed and shipped after the receipt and clearance of the check by our bank. Allow 7 to 10 business days.
- Cash, and/or Money Order, and/or Cashier’s Check totaling less than $10,000. Cashier’s Check may require 7 to 10 business days to clear. No Form 8300 necessary for one order less than $10,000.
- Cash and/or Money Order and/or Cashier’s Checks totaling more than $10,000. This type of payment, or combination of cash equivalents, requires that we submit the Form 8300 and we will need your Federal ID and contact info. Allow 7 to 10 business days for any Cashier’s Check to clear.
Please note that multiple cash (or cash equivalent) orders totaling more than $10,000 during any 12 month period may have to be reported on Form 8300. Thank you for respecting our fiscal integrity.
- Purchase Orders with extended Terms with must be approved by our Credit Department.
- No C.O.D. orders please.
- A $25 fee will be assessed for returned checks.
Credit Card Authorization
Credit card issuers may place a temporary “authorization hold” on your account to verify that funds are available for a given purchase. In the event that the security code or billing address supplied by you does not match the records of your card issuer, the transaction will be voided and Unbound Solar will not accept your payment. However, the card issuer may take up to 7 days to release the funds back into your account. Please contact your credit card issuer for more information on their authorization policies.
General Terms & Conditions
Unbound Solar Purchase Agreement: By accepting delivery of any product delivered from Unbound Solar (“Unbound Solar, Inc.”), you (“Customer”) agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Unbound Solar. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Unbound Solar.
Payment Terms on Orders: An order is not binding upon Unbound Solar until it is accepted. Unbound Solar must receive payment before it will accept an order unless otherwise previously agreed in writing. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card or some other method prearranged with Unbound Solar.
When credit terms have been established, Customer agrees to pay the amount due as specified on the invoice and agrees to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Shipping Charges/State Taxes: Your total cost for purchase of any product will include shipping and handling charges as well as applicable state sales tax, and shown on Unbound Solar’s invoice.
Processing Time: You can expect your order to be processed within two business days. Unbound Solar aims to ship your order within 5 days of order placement unless otherwise communicated.
If you need an item by a certain date, please check with your sales person regarding availability of the item and shipping options.
Back Orders: Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Estimated ship dates will be provided however please note that these dates are “estimates” and not guaranteed to arrive on that date.
Order Status: Unbound Solar will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped.
Change Orders: You may change your order, provided that your order has not yet been processed and shipped. If items have shipped the normal restock fee of 15% will apply. Please contact your sales person directly with any changes to be made and please have your order number available.
Shipping Policy: Unbound Solar and Unbound Solar vendors carefully inspect all shipments. Customers must inspect their shipments upon delivery prior to signing the release. Customers who will not be signing for their order when it is delivered, are responsible to see that the person signing has read and understands Unbound Solar’s Terms and Conditions.
An independent shipping contractor such as UPS, FedEx or a commercial trucking company will deliver the order. When the shipment arrives the driver will ask you to sign for the delivery. This is a legal document stating that the package is being delivered in good condition without damage and that the customer is waiving any additional claim from the shipper. Before signing, inspect the package(s) closely on all six sides. Note any box damage including scuffs, dents, tears, punctures or creases on the delivery receipt. If there is anything unusual with the package, the customer has the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt “Concealed Damage Possible”.
*Handling fee applies to Will-Call, 3rd Party Shipping, and when billing to customer’s account #.
Cancellation Policy: To cancel your order, please call during our normal business hours and speak with your sales representative or someone in our Customer service department. Provided your order has not yet been processed, and your credit card has not been charged there is no fee. If your order has already been processed and your card was charged, there is a 5% cancellation fee deducted from your refund. If any portion of your order has shipped, a 15% restocking fee will be deducted from your refund. The refund will occur within 48 hours of the receipt of the cancellation or the return of all products that have shipped. Many of our products are custom built. These items include but are not limited to power panels, battery boxes, Sunfrost refrigerators, many Solar Converter products, trackers, and Surrette batteries. If you need to cancel an order for any of these products there is a cancellation fee even if the item has not shipped. The cancellation fee will vary depending on the manufacturer but may be as much as 25% of the cost of the item. This fee is the same fee that manufacturers pass onto us for canceling the order. If there was a discount given on an order, that amount will get deducted from the refund. For example, if your order had a free shipping discount we are not going to credit you for shipping charges. And we will not refund you for parts that were bought as part of a system or build
Return Policy: Merchandise, except for products that were specially ordered and/or assembled for the customer, may be returned within 30 days of the receipt of the product.
Before returning items, it is necessary to call and speak with your sales representative to obtain an RMA # for your return. Once you have been instructed where to return the item you are responsible for shipping charges back to that address. Once issued, RMA numbers are valid for 30 days from the date issued and items must be received in that time frame. Please reference this number in a clear location on the outside of the package when returning product. The Customer shall be responsible for the return of any unused product and agrees to use only reputable carriers capable of providing proof or delivery and insurance for the value of the shipment.
You will receive a refund or credit towards your account, provided the merchandise is returned in the original packaging, in new and resalable condition with the original blank warranty cards, manuals, and all accessories. Unbound Solar requires at minimum 48 hours to inspect a returned item prior to issuing a refund or credit. If any component of the returned product is missing, the return procedure is breached and Unbound Solar may reject the return or may choose to impose additional charges for replacement of the missing component.
A 15% restocking fee will be charged for all returns. Shipping charges are not refundable. Custom built items, including but not limited to 4Star Power Centers and custom built solar panel mounting systems, are non-returnable. Built to order and special order items are non-returnable.
Warranty Policy: Unbound Solar is a distributor only. Products sold by Unbound Solar are not manufactured by Unbound Solar therefore we do not warranty any of the products we sell. Most items that we sell are covered by the original manufacturer’s warranty, service, or support policy (if any). In the event that there is a technical problem that occurs with your product upon receipt or installation of your product we urge you to contact the manufacturer directly. The Customer shall be responsible for the return of any defective product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.
Unbound Solar bears no responsibility in sending a replacement item to the Customer in the event that they have received a defective product. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.
List of Manufacturer Contact Phone Numbers.
Product Listings: Unbound Solar product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research or that of a professional installer or licensed electrician.
Unbound Solar strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, Unbound Solar at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on Unbound Solar’s website are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing ones own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.
Links: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statement of any other site that collects personally identifiable information.
Security: Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. Credit card information is not stored on our computers once an order is completed so you will be asked to provide your credit card information with each new order.
Privacy: Unbound Solar respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for internal purposes only and never shared or sold.
LIMITATION OF LIABILITY: IN ALL CIRCUMSTANCES UNBOUND SOLAR’S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. UNBOUND SOLAR SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. UNBOUND SOLAR SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT UNBOUND SOLAR IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
Title & Risk of Loss: Unbound Solar will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. Unbound Solar reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Unbound Solar to sign appropriate documents on Customer’s behalf to permit Unbound Solar to protect its purchase money security interest. Unbound Solar will advise Customer of estimated shipping dates, but Unbound Solar will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Unbound Solar and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the United Nations Convention on the International Sale of Goods shall not govern the validity, interpretation, and performance of this agreement. Unbound Solar and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of California, Siskiyou County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Unbound Solar that is more than one year after the date of the applicable invoice.
Severability: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.
Waiver: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party’s right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement: These terms and conditions, together with Unbound Solar’s invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Unbound Solar and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Unbound Solar and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.